Nine Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use the Nine Casino website and related gambling services. Please read them carefully before creating an account, depositing funds or participating in any game or promotion. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for a particular product, payment method or promotion.

Nine Casino operates under licences issued by the Curaçao Gaming Authority (reference OGL/2024/1267/0760) and the Kahnawake Gaming Commission (reference 3-102-939239 SRL).

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Nine Casino. They apply to your use of the website, your player account, deposits, withdrawals, games, promotions and any other services made available through the site. If you do not agree with these terms, you must not use the website or its services.

Nine Casino may update these terms from time to time to reflect changes to the website, applicable law, regulatory expectations, technology or business practices. The updated version will apply when it is published on the website, unless a later date is stated. You should review this page regularly. Continued use of the website after an update means that you accept the revised terms.

Additional conditions may apply to specific games, payment options, competitions, bonuses or other offers. Those conditions will be shown with the relevant service and are part of these terms. If there is an inconsistency between these general terms and a specific offer, the specific conditions will apply to that offer to the extent of the inconsistency.

Eligibility and lawful use

You must meet the minimum legal age and any other eligibility requirements that apply in your location before using gambling services. You are responsible for checking that online gambling is lawful for you and for complying with all laws that apply to your use of the website. Access may be restricted or unavailable in some locations.

You must use the website only for personal, lawful purposes. You must not use it on behalf of another person, for commercial activity, to facilitate unlawful conduct or in a way that could damage the website, its systems or other users.

2. Accounts, verification and security

You may need to register an account before accessing certain services. Information supplied during registration must be accurate, complete and kept up to date. You must not create an account using a false identity, another person’s details or information that you are not authorised to use. One person should use only the account permitted under the registration process, unless otherwise stated by the operator.

The operator may request information or documents to verify your identity, age, location, source of funds or other account details. Verification checks may be required before deposits, withdrawals or continued access can be completed. You must provide information within a reasonable timeframe and ensure that documents are genuine, current and readable.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, payment credentials or security information. Tell the operator promptly if you believe that your account has been accessed without permission, your details have been compromised or an account error has occurred.

Do not permit another person to use your account.
Do not access or attempt to access another person’s account.
Do not provide misleading information during registration or verification.
Do not use payment methods that belong to another person without authorisation.
Do not attempt to bypass account, location, age or responsible gambling controls.

An account may be suspended, restricted or closed where information cannot be verified, where these terms may have been breached, where activity appears irregular or unlawful, or where action is needed to meet legal, regulatory or responsible gambling obligations. The operator may also limit access while an investigation is carried out.

3. Deposits, withdrawals and game activity

Deposits must be made using an available payment method in your own name, unless the operator has approved another arrangement. You should check the payment details and any conditions shown before confirming a transaction. The operator may reject, reverse or delay a transaction where required for security, verification, technical or legal reasons.

You must not deposit funds obtained through unlawful activity or use the website to move, conceal or transfer money for another person. Transactions may be reviewed for fraud prevention, financial crime controls and responsible gambling purposes. Where necessary, information may be requested before funds can be returned or a transaction completed.

Withdrawal requests may be subject to account verification, payment checks, minimum or maximum transaction conditions and any applicable game or promotion rules. Available withdrawal methods may depend on your account, location and the method used to deposit. You should review the information displayed at the time of the request.

Games are provided for entertainment. You accept the outcome of a game when the relevant result is recorded by the website’s systems, subject to correction of an obvious error, technical issue or other circumstance requiring review. If a game is interrupted, the operator may investigate the event and determine the appropriate outcome under the applicable game rules.

You must not use software, devices, scripts, bots, automated systems or other tools intended to gain an unfair advantage, interfere with game operation or access the website in an unauthorised way. Collusion, fraud, manipulation and exploitation of technical errors are prohibited. Suspected activity may result in suspension, cancellation of affected activity or other action permitted by law.

4. Promotions, communications and responsible gambling

Promotions, bonuses and competitions are subject to their own terms. Before participating, you should read the eligibility requirements, expiry information, wagering or participation conditions, game restrictions, withdrawal rules and any other conditions that apply. An offer may be withdrawn, amended or cancelled where permitted by its terms or where misuse, error or activity inconsistent with the offer is identified.

You must not claim an offer more than once where only one claim is allowed, use multiple accounts to obtain an advantage or coordinate activity to avoid promotional conditions. If a promotion has been credited in error, the operator may correct the balance or remove the incorrect benefit. Promotional balances and winnings may be subject to specific restrictions.

Nine Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set personal limits and take breaks. Never gamble when affected by alcohol or other substances, and do not borrow money to gamble.

Use available deposit, spending, loss or session controls where offered.
Consider a cooling-off period or account break if gambling is becoming difficult to manage.
Request account closure if you want to stop using the service.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
If you are concerned about someone else’s gambling, encourage them to seek appropriate support.

Marketing communications may be managed through the preferences or unsubscribe options provided. Service messages relating to security, transactions, account activity or legal changes may still be sent when necessary.

5. Privacy, availability and legal matters

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to operate the account, process transactions, verify identity, provide support, improve services, prevent fraud and meet legal or regulatory obligations. You should read the Privacy Policy to understand how information is managed.

The website is provided subject to availability. Access may be interrupted for maintenance, updates, security reasons, technical problems, events outside reasonable control or other operational needs. The operator does not promise that the website will always be available, error-free, compatible with every device or free from harmful material, although reasonable steps may be taken to protect the service.

You are responsible for your device, internet connection, software and the security of your own network. Any costs associated with accessing the website, including internet or mobile charges, are your responsibility. You should use appropriate security software and keep your device and browser updated.

To the extent permitted by law, the operator is not responsible for losses caused by your failure to follow these terms, misuse of your account, unauthorised access resulting from your security practices, interruptions outside reasonable control or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed only to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a term immediately does not mean that the term has been waived.

If you have a question, complaint or concern about your account or the website, use the support channel made available on Nine Casino. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. Complaints will be considered in accordance with applicable procedures and legal requirements.

By continuing to use Nine Casino, you acknowledge that you have read these Terms & Conditions and agree to comply with them. Please check this page before using the service, particularly after an update or before participating in a new promotion.