Responsible Gaming

Nine Casino is committed to promoting a safe, informed and responsible approach to online gambling. Gambling should be an enjoyable leisure activity, not a way to make money, solve financial problems or manage difficult emotions. Take time to understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

Nine Casino operates under licences issued by the Curaçao Gaming Authority (reference OGL/2024/1267/0760) and the Kahnawake Gaming Commission (reference 3-102-939239 SRL).

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. Games and betting outcomes are based on chance or other factors outside your control. Previous results do not predict future results, and a winning run does not mean that another win is due. Avoid viewing gambling as an income source or as a way to recover money that has already been lost.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as the cost of entertainment. Once your limit has been reached, stop playing rather than adding more funds. It can also help to take regular breaks, keep gambling separate from essential household spending and avoid playing when you are tired, upset, stressed or affected by alcohol or other drugs.

Only gamble with money you can afford to lose after paying for necessities, bills and other commitments.
Set a budget before you begin and do not increase it to chase losses.
Set a time limit and take regular breaks away from gambling activities.
Keep your gambling account and spending separate from money needed for rent, food, utilities or debt repayments.
Never borrow money, use credit irresponsibly or sell possessions to fund gambling.
Do not gamble when you are under the influence of alcohol or other drugs.
Do not allow other people to use your account, and never use another person's account.
Remember that taking a break or stopping is always an available choice.

In Australia, gambling services are intended for adults. You must meet the applicable minimum age requirement before using an online gambling service. Parents and carers should take reasonable steps to prevent children and young people from accessing gambling accounts, devices and payment methods.

Tools to help you stay in control

Responsible gambling tools can help you manage your activity before it becomes difficult to control. Depending on the features available through your account, you may be able to set deposit, loss, wagering or session limits, review your activity, take a temporary break or request account closure. Limits should be selected carefully because they are designed to support your plan, not to encourage additional play.

Set limits before playing

Consider setting a daily, weekly or monthly budget and a maximum playing time. A lower limit may be appropriate if your financial circumstances change. Keep a personal record of deposits, withdrawals, time spent and losses so you can make decisions based on the full picture rather than on a single session or recent result.

Take a break

A temporary break can create space to review your habits and decide whether gambling remains suitable for you. During a break, remove gambling applications or bookmarks, turn off promotional notifications and avoid gambling-related content where possible. Ask someone you trust to support your decision if that would make it easier to maintain.

Self-exclusion and account closure

If you want to stop gambling, you can request that your account be closed or that access be restricted for a chosen period. Self-exclusion is a stronger step for people who do not want to gamble at all. If you request self-exclusion, do not create another account or try to access the service through another person's account. Any request should be made through the available account or support channels.

Account restrictions may affect access to services, promotions and communications. Read the relevant terms carefully and provide accurate information when requested. If you are concerned that you may continue gambling despite a break or closure, consider speaking with a qualified support service and asking a trusted person to help you maintain your decision.

Recognising when gambling may be a problem

Gambling can become harmful gradually. Warning signs may include spending more time or money than planned, thinking about gambling throughout the day, hiding gambling activity, feeling restless when trying to stop, or repeatedly attempting to win back losses. You may also notice that gambling is affecting your sleep, relationships, work, study, finances or mental health.

You gamble with money set aside for bills or everyday expenses.
You increase the amount or frequency of gambling to achieve the same feeling.
You chase losses by continuing to play after losing more than planned.
You borrow money or use credit to gamble.
You feel guilty, anxious, irritable or secretive about your gambling.
You miss work, study, family commitments or social activities because of gambling.
You have tried to cut down or stop but have not been able to do so.
Someone close to you has raised concerns about your gambling.

If any of these signs apply to you, stop and consider taking a break or closing your account. Do not try to solve gambling-related financial problems by gambling more. Speak openly with someone you trust, such as a family member, friend, health professional or financial counsellor. Asking for help early can make it easier to regain control.

If gambling has contributed to thoughts of self-harm, hopelessness or immediate danger, seek urgent help through local emergency services or a qualified crisis support service in Australia. Your safety comes first.

Support in Australia

Free and confidential gambling support is available in Australia. Gambling Help Online and state and territory gambling support services provide information, counselling and practical guidance for people affected by gambling, as well as for family members and friends. These services can help with managing urges, making a safety plan, understanding financial impacts and finding further professional support.

You do not need to wait until gambling causes a serious problem before seeking advice. Support can be useful if you are worried about your own gambling, concerned about someone else or simply want help setting healthier boundaries. A general practitioner, psychologist, counsellor or financial counsellor may also be able to provide suitable assistance.

When contacting Nine Casino about responsible gambling, use the support options available through the website or your account. Our team may be able to explain available account controls, restrictions and closure processes. For privacy and security, do not share your password or allow another person to access your account. Responsible gambling support is not a substitute for professional counselling or emergency assistance.

This page provides general information and does not assess your personal circumstances. Gambling laws, age requirements and available support arrangements can vary by Australian state or territory. Make sure you understand the rules that apply to you and use gambling services only where it is lawful to do so.