Privacy Policy

This Privacy Policy explains how Nine Casino collects, uses, stores and shares information when players visit the website, create or use an account, make transactions or contact support. We aim to handle personal information responsibly, transparently and securely. By using the website, players acknowledge that information may be handled as described below, subject to applicable Australian requirements and other rules that apply to the service.

Nine Casino operates under licences issued by the Curaçao Gaming Authority (reference OGL/2024/1267/0760) and the Kahnawake Gaming Commission (reference 3-102-939239 SRL).

Information we collect

Nine Casino may collect information provided directly by a player, information created through use of an account, and technical information collected when the website is accessed. The information handled will depend on the services used, the account activity involved and the checks that may be required.

Account and identification information

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. We may also handle information needed to confirm identity, age, eligibility and account ownership. This can include verification documents and information shown on those documents. Players should only provide information that is accurate, current and relevant to the requested service.

Payment and transaction information

The site may handle records relating to deposits, withdrawals, wagers, account balances, refunds and other transactions. Depending on the payment method, this may include payment identifiers, transaction references and information supplied by a payment provider. Payment details may be processed by third-party payment services under their own privacy terms. We do not ask players to send complete payment card details through public messages or unsecured channels.

Technical and usage information

When players use the website, we may receive technical information such as an IP address, browser type, device type, operating system, language settings, approximate location, referring pages, pages viewed, actions taken and dates or times of access. We may also handle information about connection performance, security events and unsuccessful login attempts. This information helps us operate the website, identify unusual activity and improve the player experience.

Support and communications

If a player contacts support, we may keep the message, any attachments, account references and the details needed to respond. We may also retain records of communications about account access, transactions, verification, complaints, safer gambling matters or technical issues. These records help us provide consistent support and maintain an appropriate account history.

How we use information

Personal information is used for clear and legitimate operational purposes connected with providing the website and related services. The main purposes may include:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and information supplied by a player.
Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks where relevant.
Detecting, preventing and investigating suspicious, prohibited or unlawful activity.
Providing customer support, responding to questions and resolving complaints.
Keeping the website, account systems and payment processes secure and functioning properly.
Personalising features, understanding website use and improving products, services and communications.
Sending service messages about accounts, transactions, security, changes or important operational matters.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.

Some information may be combined with information from trusted service providers or publicly available sources when this is reasonably necessary for verification, security, payment processing, customer support or compliance. We seek to limit information use to what is relevant for the purpose concerned.

Sharing information

Information may be shared with service providers that help operate the website. These providers may support hosting, technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, analytics, security and professional services. They should only use information for the services they provide and should apply appropriate safeguards.

Information may also be disclosed where reasonably necessary to protect players, Nine Casino, service providers or the public; to investigate suspected fraud or other misconduct; to respond to a valid legal request; or to meet a legal or compliance obligation. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to applicable requirements.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and support compliance with applicable privacy requirements. Third parties may have their own privacy policies, and players should review those policies where relevant.

Cookies, security and retention

Cookies and similar technologies

Nine Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, measure website performance, improve navigation and help identify unusual activity. Some cookies are necessary for core functions, while others assist with analytics, preferences or relevant communications. A browser may allow players to view, block or delete cookies through its settings. Blocking some cookies can affect website features, account access or how the site operates.

Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication, monitoring, secure connections, staff procedures and security reviews. No website, device or method of transmission is completely secure. Players are responsible for keeping login information confidential, using a secure device and notifying support if they suspect unauthorised account activity.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Children and inappropriate use

The website is intended for people who are legally permitted to use online gambling services. We do not knowingly seek personal information from children. If a person believes that information about a child has been provided, they should contact support so the matter can be reviewed. Players must not provide another person’s information without appropriate authority or use the website to submit information that is false, misleading or unlawful.

Privacy rights and contact

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information we hold about them. A request may be made to access information, correct information that is inaccurate or incomplete, or ask for information to be deleted. Players may also withdraw consent to marketing communications at any time. Withdrawing marketing consent will not necessarily affect service messages needed to operate or secure an account.

To exercise these rights or ask a privacy question, contact support@ninecasino.wtf. Please include enough information for us to understand the request and identify the relevant account. We may need to verify identity before providing information or making changes, particularly where a request involves account security or sensitive records.

Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the proposed correction.
Deletion: request removal of personal information where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw consent or opt out of promotional communications by contacting support@ninecasino.wtf or using an available unsubscribe option.

A request may be refused, limited or delayed where permitted or required, including where providing information could affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with a record-keeping obligation. If information cannot be deleted because it must be retained by law, it may be securely isolated and used only for the required purpose.

Policy updates

This Privacy Policy may be updated when practices, services, technology or applicable requirements change. The latest version will be made available on the website. Players should review it from time to time. If a material change affects how information is handled, we may provide notice through an appropriate website or account communication.